Privacy policy
Effective Date: September 16, 2025 | Last Updated: March 2026
1. Introduction
Bolt Cricket (“we,” “us,” or “our”) operates the Bolt Cricket online store and website, including all related content, features, tools, products, and services (collectively, the “Services”). Our Services are powered by Shopify.
This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, create an account, make a purchase, or otherwise interact with us. By using any of our Services, you acknowledge that you have read and understood this Privacy Policy.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.
2. Privacy at a Glance
The table below provides a high-level summary of our data practices. Full details are provided in the sections that follow.
|
Topic |
Summary |
|
What we collect |
Contact details, payment info, account data, order history, device and usage data |
|
Why we collect it |
To process orders, improve your experience, communicate with you, prevent fraud, and comply with the law |
|
Who we share it with |
Shopify (our platform), payment processors, shipping providers, and marketing partners — only as needed |
|
Cookies |
We use essential and optional cookies; you can manage your preferences at any time |
|
Your rights |
Access, correct, delete, or port your data; opt out of targeted advertising |
|
Data retention |
We keep data as long as needed for your account, legal obligations, and dispute resolution |
|
Contact |
info@boltcricket.com or by mail at Wheeling, IL 60090, US |
3. Personal Information We Collect
We use the term “personal information” to mean any data that identifies or can reasonably be linked to you. Information that has been anonymized or de-identified is not personal information. Depending on how you interact with our Services, we may collect the following categories:
3.1 Information You Provide Directly
• Contact details: Name, email address, phone number, billing address, and shipping address.
• Payment and financial information: Credit/debit card numbers, payment method, transaction amounts, and billing details. Payment processing is handled securely through Shopify Payments and third-party processors.
• Account information: Username, password, security questions, and account preferences.
• Order and transaction information: Items viewed, added to cart or Wishlist, purchased, returned, exchanged, or cancelled, and your complete order history.
• Communications: Any information you include when you contact our customer support team, submit a product review, or respond to a survey.
3.2 Information Collected Automatically
• Device information: Browser type, operating system, IP address, device identifiers, and screen resolution.
• Usage information: Pages visited, links clicked, time spent on pages, referral URLs, and how you navigate the Services.
• Cookie and tracking data: Information collected via cookies, pixels, and similar technologies (see Section 11 for details).
3.3 Information from Third Parties
We may receive personal information from Shopify, our service providers (e.g., analytics and marketing platforms), business partners, and social media platforms when you interact with us through those channels.
4. How We Use Your Personal Information
We use the personal information we collect for the following purposes:
4.1 Order Fulfilment and Account Management
Processing and fulfilling your orders, arranging shipping and delivery, handling returns and exchanges, processing payments, creating and managing your account, and remembering your preferences and saved items.
4.2 Improving Our Services
Analyzing how customers use our website to improve navigation, product recommendations, and overall shopping experience. This may include using your browsing and purchase history to suggest cricket gear and accessories relevant to your interests.
4.3 Marketing and Promotional Communications
Sending you promotional emails, text messages, or postal communications about new products, sales, and special offers. We may also show you personalized advertisements on our website or on third-party platforms based on your browsing activity and purchase history. You can opt out of marketing emails at any time using the unsubscribe link in any email we send.
4.4 Security and Fraud Prevention
Detecting, investigating, and preventing fraudulent transactions, unauthorized access, and other illegal or harmful activities. We also use personal information to verify your identity and secure your account.
4.5 Customer Communication
Responding to your enquiries, providing customer support, sending order confirmations and shipping updates, and keeping you informed about changes to our policies or Services.
4.6 Legal Compliance
Complying with applicable laws, regulations, and legal processes, including responding to lawful requests from law enforcement or government agencies, and enforcing our Terms of Service.
5. How We Share Your Personal Information
We do not sell your personal information. We may share your data with third parties in the following circumstances:
• Shopify: As our e-commerce platform provider, Shopify processes your personal information to enable the Services, including hosting, payment processing, and analytics. Shopify’s use of your data is governed by the Shopify Consumer Privacy Policy.
• Service providers: Third parties who perform services on our behalf, such as payment processing, shipping and fulfilment, data analytics, IT management, cloud storage, and customer support.
• Marketing partners: Business partners who help us deliver personalized advertising and promotions. These partners use your information in accordance with their own privacy policies. You may opt out of targeted advertising (see Section 8).
• At your direction: When you explicitly consent or direct us to share your information, such as when using social media integrations or requesting a shipment to a third-party address.
• Corporate transactions: In connection with a merger, acquisition, bankruptcy, or sale of business assets.
• Legal obligations: When required by law, regulation, subpoena, court order, or other legal process, or to protect our rights, property, or safety.
6. Our Relationship With Shopify
Our store is hosted on Shopify. When you interact with our Services, Shopify collects and processes your personal information to provide and improve the platform. This may include data from your interactions with our store as well as other Shopify-powered merchants.
In these circumstances, Shopify acts as an independent data controller and is responsible for processing your data in accordance with its own privacy policy. To learn more about how Shopify handles your data or to exercise your rights, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
7. Cookies and Tracking Technologies
Bolt Cricket uses cookies, pixels, and similar tracking technologies to:
• Ensure our website functions properly (essential cookies)
• Remember your preferences and items in your cart
• Analyze website traffic and user behavior
• Deliver personalized marketing and advertisements
Some cookies are strictly necessary for the site to operate, while others are optional and require your consent. You can manage your cookie preferences at any time by clicking the “Change your cookie consent” link on our website. Our cookie consent is managed by Pandectes, which provides a detailed declaration of all cookies in use.
Please note: if you disable certain cookies, some features of the website may not function as intended.
8. Your Privacy Rights and Choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information:
• Right to Access: Request a copy of the personal information we hold about you.
• Right to Delete: Request that we delete your personal information, subject to certain legal exceptions.
• Right to Correct: Request correction of any inaccurate personal information we maintain.
• Right to Data Portability: Request a machine-readable copy of your data or ask us to transfer it to another provider where technically feasible.
• Right to Opt Out of Targeted Advertising: You may opt out of the sale or sharing of your personal information for targeted advertising purposes. You can exercise this right through the opt-out link on our website, or by enabling the Global Privacy Control (GPC) signal in your browser. Learn more at globalprivacycontrol.org.
• Right to Manage Marketing Communications: Opt out of promotional emails at any time by clicking the unsubscribe link in any marketing email. You will continue to receive transactional emails related to your orders and account.
To exercise any of these rights, contact us at info@boltcricket.com. We will verify your identity before processing your request and respond within the timeframe required by applicable law. You may also designate an authorized agent to make requests on your behalf.
We will never discriminate against you for exercising your privacy rights.
9. Children’s Privacy
Our Services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@boltcricket.com and we will promptly delete the data.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age.
10. Data Security and Retention
10.1 Security Measures
We implement industry-standard security measures to protect your personal information, including encrypted payment processing through Shopify Payments, secure (HTTPS) connections across our website, and access controls limiting who can view your data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
We strongly recommend that you use a unique, strong password for your Bolt Cricket account and do not share your login credentials with anyone.
10.2 Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including maintaining your account, processing transactions, complying with legal obligations, resolving disputes, and enforcing our agreements. When your data is no longer needed, we securely delete or anonymize it.
11. International Data Transfers
Your personal information may be transferred to, stored in, and processed in countries outside of your country of residence, including the United States and Canada (where Shopify operates).
For transfers out of the European Economic Area (EEA) or the United Kingdom (UK), we rely on recognized legal mechanisms such as the European Commission’s Standard Contractual Clauses (SCCs) or equivalent UK transfer mechanisms, unless the destination country has been deemed to provide an adequate level of data protection.
12. Third-Party Websites and Links
Our website may contain links to external websites or platforms not operated by Bolt Cricket. We are not responsible for the privacy practices, security, or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information. The presence of a link on our site does not constitute an endorsement of the linked website or its operators.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the “Last Updated” date at the top of this page and provide notice as required by applicable law. We encourage you to review this Privacy Policy periodically.
14. Complaints
If you have a complaint about how we handle your personal information, please contact us using the details below. We will investigate your concern and respond as promptly as possible. Depending on your jurisdiction, you may also have the right to lodge a complaint with your local data protection authority.
15. Frequently Asked Questions (FAQ)
Q: Does Bolt Cricket sell my personal information?
A: No. We do not sell your personal information. We share data with service providers and marketing partners only as necessary to operate our store and deliver a personalized experience. You can opt out of targeted advertising at any time.
Q: What information does Bolt Cricket collect when I place an order?
A: When you place an order, we collect your name, email address, shipping and billing address, phone number, payment details, and order information (items purchased, quantities, and transaction amounts).
Q: How can I delete my Bolt Cricket account and personal data?
A: You can request account deletion and data removal by emailing info@boltcricket.com. We will verify your identity and process your request within the timeframe required by law. Some data may be retained for legal or compliance purposes.
Q: How does Bolt Cricket use cookies?
A: We use essential cookies to keep the website running, plus optional cookies for analytics and marketing. You can manage your cookie preferences at any time using the cookie consent link on our website.
Q: How can I opt out of marketing emails from Bolt Cricket?
A: Click the unsubscribe link at the bottom of any promotional email. You will still receive transactional emails about your orders, account, and shipping updates.
Q: How long does Bolt Cricket keep my data?
A: We retain your data for as long as needed to maintain your account, fulfil orders, comply with legal obligations, and resolve disputes. Once no longer needed, data is securely deleted or anonymized.
Q: Is my payment information secure on Bolt Cricket?
A: Yes. All payment processing is handled through Shopify Payments using industry-standard encryption. We do not store your full credit card number on our servers.
Q: What are my privacy rights as a customer?
A: Depending on where you live, you may have the right to access, correct, delete, or port your data, and to opt out of targeted advertising. Contact us at info@boltcricket.com to exercise any of these rights.
16. Contact Us
If you have any questions about this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact us:
Email: info@boltcricket.com
Mailing Address: Bolt Cricket, Wheeling, IL 60090, United States
Response Time: Within 1–2 business days for general enquiries; privacy rights requests processed within the timeframe required by applicable law