Shipping policy
Last Updated: March 2026
1. Shipping Overview
At Bolt Cricket, we’re committed to getting your cricket gear to you safely and on time. Every order is carefully inspected and packaged to protect bats, pads, helmets, and other equipment during transit. This Shipping Policy covers everything you need to know about processing times, shipping methods, costs, tracking, and delivery.
2. Shipping at a Glance
The table below provides a quick reference for our shipping options and timelines. Full details follow in the sections below.
|
Shipping Method |
Estimated Delivery |
Cost |
|
Standard Shipping |
10–14 business days |
Calculated at checkout (FREE on orders over $99) |
|
Expedited Shipping |
5–7 business days |
Calculated at checkout (FREE on orders over $199) |
|
International Shipping |
14–28 business days (varies by country) |
Calculated at checkout; $15 flat-rate discount on orders over $250 |
Processing time: All orders are processed within 5–7 business days before shipping. See Section 4 for details.
3. Shipping Options and Delivery Times
3.1 Standard Shipping (Domestic)
Our standard shipping option delivers within 10–14 business days after processing. This is our most economical option and is eligible for free shipping on qualifying orders (see Section 5).
3.2 Expedited Shipping (Domestic)
Need your gear faster? Expedited shipping delivers within 5–7 business days after processing. This option is ideal if you have an upcoming match, tournament, or training session. Expedited shipping costs are calculated at checkout based on package weight and destination.
3.3 International Shipping
We ship to select international destinations. International orders typically arrive within 14–28 business days after processing, depending on the destination country, customs clearance, and local postal service efficiency. Delivery times may vary and are estimates only.
Important: International delivery times are estimates and may be affected by customs processing, local holidays, and carrier delays beyond our control.
3.4 Custom and Personalized Items
Orders containing custom or personalized products (e.g., custom-engraved bats, personalized kits, or made-to-order equipment) may require an additional 5–10 business days for production before they enter the shipping queue. You will be notified by email if your order includes items with extended processing times.
4. Order Processing Times
All orders are processed within 5–7 business days of payment confirmation. During this period, your items are picked, quality-checked, and securely packaged. Cricket bats, helmets, and protective gear receive extra care in packaging to prevent damage during transit.
Please note:
• Orders placed after 5:00 PM CST, on weekends, or on public holidays will begin processing the next business day.
• During peak seasons (e.g., cricket season launch, major sales events, and holidays), processing times may extend by 2–3 additional business days. We will communicate any delays on our website and via email.
• Payment must be fully confirmed before processing begins. Orders with pending or failed payments will not ship until the issue is resolved.
5. Shipping Costs and Free Shipping
5.1 How Shipping Costs Are Calculated
Shipping costs are calculated at checkout based on the total weight of your order, package dimensions, and delivery destination. The exact cost will be displayed before you confirm your purchase — there are no hidden shipping fees.
5.2 Free Shipping Tiers
We offer a tiered free shipping program to reward our customers at every order level:
|
Order Subtotal |
Shipping Benefit |
Applies To |
|
$99 or more |
FREE Standard Shipping |
Domestic orders only |
|
$199 or more |
FREE Expedited Shipping |
Domestic orders only |
|
$250 or more |
$15 Flat-Rate Shipping Discount |
International orders only |
Free shipping tiers are based on the order subtotal before taxes. Only one tier applies per order — the highest qualifying tier is automatically applied at checkout. Free shipping promotions may not be combined with other discount codes unless explicitly stated.
5.3 International Shipping Costs
International shipping rates are calculated at checkout based on destination, package weight, and dimensions. Please be aware that the following additional costs may apply and are the responsibility of the recipient:
• Import duties and taxes: Charged by the destination country’s customs authority upon arrival.
• Customs brokerage fees: Some carriers charge a fee to process customs paperwork.
• Currency conversion fees: Your bank or credit card provider may apply conversion charges.
Bolt Cricket is not responsible for any customs duties, taxes, or brokerage fees. These charges are determined by the destination country and are beyond our control.
6. Order Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email containing:
• Your unique tracking number
• A link to track your package on the carrier’s website
• Estimated delivery date
Tips for tracking your order:
• Tracking information may take 24–48 hours to update after you receive the shipping confirmation email.
• If your tracking status has not updated for more than 5 business days, please contact us at info@boltcricket.com and we will investigate with the carrier.
• For international orders, tracking may be limited once the package is handed to the local postal service in the destination country.
7. Delivery Details
7.1 Domestic Delivery
For domestic deliveries, please note the following:
• Signature required: Orders with a total value over $100 require a signature upon delivery to protect against theft and loss.
• Delivery attempts: Carriers will typically make 2–3 delivery attempts. If delivery is unsuccessful, the package may be held at a local pickup point or returned to us.
• Delivery address: Please ensure your shipping address is accurate and complete at checkout. Bolt Cricket is not responsible for delays or non-delivery resulting from incorrect or incomplete addresses.
• P.O. Boxes: We can ship to P.O. Boxes via standard shipping only. Expedited shipping requires a physical street address.
7.2 International Delivery
For international deliveries:
• Customs and duties: The recipient is responsible for all import duties, taxes, and customs fees. These are not included in the product price or shipping cost.
• Customs delays: Packages may be held by customs authorities for inspection. Bolt Cricket has no control over customs processing times and cannot guarantee specific delivery dates for international orders.
• Refused or undeliverable packages: If a package is refused at customs or returned to us due to unpaid duties, the customer is responsible for return shipping costs. A refund will be issued for the product value minus any shipping charges incurred.
7.3 Large or Oversized Items
Some cricket equipment — such as full-size bats, bat bundles, cricket bags, and large protective gear sets — may ship in oversized packaging. Oversized items may incur higher shipping costs, which will be reflected at checkout. These items are not eligible for P.O. Box delivery.
8. Shipping Restrictions
Bolt Cricket reserves the right to restrict shipping to certain locations due to logistical constraints, carrier limitations, or regulatory requirements. If we are unable to ship to your address, you will be notified during checkout or by email after your order is placed.
We currently do not ship to:
• APO/FPO/DPO military addresses (we are working to add this capability)
• Freight forwarding addresses
• Countries subject to trade sanctions or embargoes
If you are unsure whether we ship to your location, please contact us at info@boltcricket.com before placing your order.
9. Damaged, Lost, or Stolen Packages
9.1 Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery at info@boltcricket.com. Include your order number, a description of the damage, and clear photos of the damaged item(s) and packaging. We will work with the carrier to resolve the issue and arrange a replacement or full refund at no extra cost.
9.2 Lost Packages
If your tracking shows the package as delivered but you have not received it, or if tracking has not updated for more than 10 business days (domestic) or 20 business days (international), please contact us. We will open an investigation with the carrier. If the package is confirmed lost, we will issue a replacement or refund.
9.3 Stolen Packages
Once a package is confirmed as delivered by the carrier, Bolt Cricket is not responsible for stolen packages. However, if you believe your package was stolen, we recommend filing a report with your local authorities and contacting the carrier directly. We will assist where possible.
10. Returns and Exchanges
For information about returning or exchanging items, please refer to our Return, Refund & Exchange Policy. Key highlights include a 30-day return window, free return shipping on defective or incorrect items, and direct exchange options for sizing issues. Full details are available on our website.
11. Changes to This Shipping Policy
Bolt Cricket reserves the right to modify this Shipping Policy at any time. When changes are made, we will update the “Last Updated” date at the top of this page. Material changes (such as adjustments to free shipping thresholds or processing times) may also be communicated via email or a notice on our website. We encourage you to review this policy periodically.
12. Frequently Asked Questions (FAQ)
Q: How long does Bolt Cricket take to ship an order?
A: Orders are processed within 5–7 business days. After processing, standard shipping takes 10–14 business days, expedited takes 5–7 business days, and international takes 14–28 business days. Custom items may require an additional 5–10 business days for production.
Q: Does Bolt Cricket offer free shipping?
A: Yes! We offer a tiered free shipping program: free standard shipping on domestic orders over $99, free expedited shipping on domestic orders over $199, and a $15 flat-rate discount on international orders over $250. The highest qualifying tier is automatically applied at checkout.
Q: How much does shipping cost at Bolt Cricket?
A: Shipping costs are calculated at checkout based on your order’s weight, dimensions, and delivery destination. The exact cost is shown before you confirm your purchase — no hidden fees.
Q: Does Bolt Cricket ship internationally?
A: Yes. We ship to select international destinations. International shipping rates and delivery times are calculated at checkout. Please note that import duties, taxes, and customs fees are the responsibility of the recipient and are not included in the shipping cost.
Q: How do I track my Bolt Cricket order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number and a link to track your package. Allow 24–48 hours for tracking to activate. If tracking hasn’t updated in 5+ business days, contact us at info@boltcricket.com.
Q: What if my order arrives damaged?
A: Contact us within 48 hours of delivery at info@boltcricket.com with your order number, a description of the damage, and photos. We’ll arrange a free replacement or full refund.
Q: What if my package is lost in transit?
A: If tracking shows no updates for more than 10 business days (domestic) or 20 business days (international), contact us and we’ll open an investigation with the carrier. Confirmed lost packages will be replaced or refunded.
Q: Do I need to sign for my delivery?
A: Domestic orders over $100 require a signature at delivery. If you’re not available, the carrier will typically make 2–3 attempts before holding the package at a local pickup point.
Q: Can Bolt Cricket ship to a P.O. Box?
A: Yes, standard shipping can be delivered to P.O. Boxes. However, expedited shipping and oversized items (such as full-size bats and large cricket bags) require a physical street address.
Q: Who pays customs duties on international orders?
A: The recipient is responsible for all import duties, taxes, and customs brokerage fees. These charges are determined by your country’s customs authority and are not included in the product price or shipping cost.
13. Contact Us
Have questions about shipping, delivery, or your order status? We’re here to help.
Email: info@boltcricket.com
Mailing Address: Bolt Cricket, Wheeling, IL 60090, United States
Response Time: Within 1–2 business days